Frequently asked questions

Find answers to common questions about using Malab.

Simply download the Malab app, browse available facilities, select your preferred time slot, and request the booking with a few taps.

You can book football fields, basketball courts, tennis courts and many other sport facilities.

Yes, you can cancel while it hasn't been confirmed by the center. If it has already been confirmed, you must call the center to cancel it on your behalf.

Currently, Malab is available in N'Djaména only. We are working on expanding to other cities in Chad so check the app to see if we're in your area.

No, Malab uses a pay-on-site model. You only pay when you arrive at the facility, making it simple and secure.